**Privacy Policy of Housing Disrepair Surveyors Ltd** Website: www.hd-surveyors.com Effective Date: 21 June 2023 1. **Introduction** Housing Disrepair Surveyors Ltd (“we”, “us”, “our”) is dedicated to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines the methods by which we collect, utilise, and secure your information during your interactions with our website and services. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 2. **Information We Collect** We may gather and process the following categories of data: a. **Information You Provide:** - Full name - Contact details (phone number, email address) - Property address - Information concerning housing disrepair issues (e.g., damp, mould, structural defects) - Any photographs, videos, or documents you supply b. **Automatically Collected Information:** - IP address - Browser type and device specifics - Website usage data (via cookies) 3. **Usage of Your Information** We utilise your data to: - Evaluate your housing disrepair claim - Contact you in relation to your enquiry - Arrange property inspections - Provide reports to solicitors or third parties (with your consent) - Enhance our website and services - Fulfil our legal obligations 4. **Legal Basis for Processing** We process your data based on the following lawful grounds: - **Consent** – when you provide your details - **Contract** – to deliver our services - **Legitimate Interest** – to operate and improve our business - **Legal Obligation** – where mandated by law 5. **Information Sharing** Your data may be shared with: - Solicitors managing your disrepair claim - Surveyors and contractors - IT and website service providers - Regulatory authorities when necessary We do not sell your personal data to any third parties. 6. **Data Storage and Security** We implement appropriate measures to safeguard your data, including: - Secure servers and encryption where applicable - Restricted access to personal data - Regular security assessments Your data will only be retained for as long as necessary to fulfil the purposes specified in this policy. 7. **Your Rights** Under the UK GDPR, you possess the right to: - Access your personal data - Request rectification of inaccurate data - Request deletion of your data - Object to processing - Request restriction of processing - Data portability - Withdraw consent at any time To exercise your rights, please contact us at: [Insert Contact Email] 8. **Cookies** Our website may utilise cookies to enhance user experience. You have the option to manage or disable cookies through your browser settings. 9. **Third-Party Links** Our website may include links to external websites. We are not liable for their privacy practices or policies. 10. **Policy Amendments** We reserve the right to update this Privacy Policy periodically. Any updates will be reflected on this page. 11. **Contact Us** For any inquiries regarding this Privacy Policy or your data, please reach out to: Housing Disrepair Surveyors Ltd www.hd-surveyors.com